Claims Process
How do I get my car repaired?
Once you report your claim, Mobi will first determine whether the damage is eligible under the Vehicle Protection Plan. If the claim is eligible, Mobi may inspect the vehicle or use a qualified estimating platform, appraiser, repair facility or other ...
Can I collect my deductible from the renter?
A Host should not independently charge or collect a Protection Plan deductible from a Guest simply because a deductible was applied to a Mobi claim. The Host deductible represents the Host's responsibility under the Mobi Vehicle Protection Plan. It ...
How do deductibles work?
A deductible is the portion of an eligible physical damage claim that is the Host's responsibility under the selected Mobi Vehicle Protection Plan. The deductible applies to each covered occurrence unless otherwise stated in the applicable Protection ...
What happens if my driver was driving for a gig platform at the time of the accident?
Mobi vehicles may not be protected under the Mobi Vehicle Protection Plan while being used for certain rideshare or commercial delivery activities. The Vehicle Protection Plan excludes physical damage occurring during an active rideshare period, ...
What happens if my driver hits someone else?
Mobi's Vehicle Protection Plan protects eligible physical damage to the Host's vehicle. It does not provide third-party bodily injury or property damage liability insurance. If a Mobi Guest is involved in an accident with another person or vehicle, ...
What happens if my vehicle is beyond repair?
In some accidents, repairing a vehicle may not be safe or economically practical. Mobi may determine that a vehicle is economically impractical to repair when the reasonable cost of repairs and other anticipated costs approach or exceed the vehicle's ...
What if the estimate and payment do not cover the entire repair?
Sometimes additional damage is discovered after a repair facility begins working on a vehicle. This is called a supplement. An initial Mobi estimate represents the reasonable repair cost based on the damage that can be identified during the initial ...
What do I need to provide in order to report a claim?
The more information you provide when reporting an incident, the faster Mobi can generally investigate the claim. Whenever possible, please provide: Your Mobi Trip or Reservation ID Vehicle year, make, model and VIN Date, time and location of the ...
How to Report Vehicle Damage & Submit a Claim
If your vehicle is damaged during a Mobi trip, report the incident to Mobi as soon as possible. Claims should be reported within 72 hours of the end of the trip. Delayed reporting may affect your eligibility for benefits under the Mobi Vehicle ...