Mobi vehicles may not be protected under the Mobi Vehicle Protection Plan while being used for certain rideshare or commercial delivery activities.
The Vehicle Protection Plan excludes physical damage occurring during an active rideshare period, including when a Guest is:
Traveling to pick up a rideshare passenger or delivery assignment
Actively transporting a rideshare passenger or delivery assignment
Completing a passenger trip or delivery assignment
Similar exclusions apply when a vehicle is being used for certain commercial delivery or courier activities.
Report the accident to Mobi even if you believe the Guest was driving for Uber, Lyft, DoorDash or another gig platform.
Tell us:
Which platform the Guest was using
Whether the Guest had accepted a trip or delivery
Whether the Guest was traveling to a pickup
Whether a passenger or delivery was in the vehicle
Any available trip or delivery records
Mobi may use trip records, telematics, GPS information, Guest statements and information from the rideshare or delivery company to determine what activity was occurring at the time of the accident.
If the accident occurred during an excluded rideshare or delivery period, the Mobi Vehicle Protection Plan may not apply.
In that situation, a claim may need to be pursued through the applicable rideshare or delivery company's insurance or claims process. The applicable coverage, deductible and claim requirements are determined by that company's insurance program.