If your vehicle is damaged during a Mobi trip, report the incident to Mobi as soon as possible.
Claims should be reported within 72 hours of the end of the trip. Delayed reporting may affect your eligibility for benefits under the Mobi Vehicle Protection Plan.
Submit a claim using the Mobi claims form:
https://drivemobi.com/submit-claim
When completing the form, provide as much information as possible about what happened and the damage to your vehicle.
After your claim is submitted:
Mobi will create a claim and review the information provided.
A member of the Mobi Claims team may contact you or the Guest for additional information.
Mobi will determine whether the incident is eligible under the Vehicle Protection Plan.
If eligible, Mobi will arrange for the vehicle damage to be evaluated.
Once the evaluation is complete, we will explain the next steps for repair or payment.
Please do not complete material repairs before Mobi has had an opportunity to inspect or evaluate the damage. Emergency repairs necessary to prevent additional damage or protect health and safety may be made when reasonably necessary.
If the vehicle is at a tow yard or repair facility that is charging daily storage fees, notify Mobi immediately and take reasonable steps to prevent unnecessary storage charges.