Guest Policies
🚗 Vehicle Condition & Acceptance Policy
Mobi is committed to ensuring that every guest receives a vehicle that is safe, roadworthy, and consistent with its listing description. Inspect at Pickup Guests are expected to inspect the vehicle at the start of the trip, including: Overall ...
🧾 Mobi Sales Tax Guide — Guests
What You Should Expect When booking a vehicle on Mobi, the total price may include applicable taxes based on state and local laws. These may include: Sales tax Rental car tax Peer-to-peer car sharing tax Tourism or local taxes When Taxes Are Charged ...
💳 Guest Fees & Collection Policy
At Mobi, we aim to make carsharing simple, transparent, and affordable. Here’s a breakdown of the fees and charges guests may encounter when booking and completing a trip on our platform. ? Trip Fees Breakdown When you book a vehicle through Mobi, ...
🚗💥 What to Do If You’re in an Accident (Guest Guide)
If something unexpected happens during your trip—like damage to the vehicle or theft—Mobi is here to help guide you. That said, Mobi does not directly handle insurance claims. All claims are handled between the host (vehicle owner) and our insurance ...
🛡️ Guest Insurance Coverage
Every trip booked on Mobi includes insurance—whether you're driving for gig work or personal use. We've simplified our coverage to make things easy and transparent for you. ?️ What’s Included Mobi provides insurance coverage through our trusted ...
🕓 Late Return Policy for Guests
Timely vehicle return is essential to keeping the Mobi platform fair and safe for all users. If a guest is late returning a vehicle or fails to end the trip properly, the following policy applies: ? What Happens If You're Late If you do not return ...
❌ Cancellation Policy
We understand that plans change—but to keep things fair for both guests and hosts, here’s how cancellations work on Mobi: ✅ Cancel 3 Days in Advance — Full Refund You’ll receive a full refund if you cancel your reservation at least 3 days before your ...
👤 Mobi Guest Eligibility Policy
To book a vehicle on Mobi, you’ll need to meet a few important requirements to help us keep the platform safe and high quality for all users. ✅ Account Requirements To book a trip, you must have a verified Mobi account. Signing up is quick—use your ...