⏱️ Late Return Policy – What Happens If You Return a Car Late

🕓 Late Return Policy for Guests

Timely vehicle return is essential to keeping the Mobi platform fair and safe for all users. If a guest is late returning a vehicle or fails to end the trip properly, the following policy applies:

🚨 What Happens If You're Late

If you do not return and end your trip on time, or fail to extend the trip in advance, the following will occur:
  1. You will be automatically charged for an additional full day at the vehicle’s listed rate.
  2. If your payment fails, late fees and rental charges will continue to accrue until the vehicle is returned. Insurance may lapse, and you won’t be able to book again until the balance is paid.
  3. Mobi will alert the host to begin vehicle recovery procedures immediately.

💸 Fees You May Incur

If a trip runs late or the vehicle is not returned in acceptable condition, the following fees may apply:

Fee Type

Amount

Late Return Fee

$30

Vehicle Recovery Fee

Cost of towing + $150 if the host has to recover a vehicle due to late return or abandonment

Fuel Refill Charge

Cost of fuel + $10 inconvenience fee to Host

Additional Rental & Insurance Charges

Full daily rate and related insurance fees for each late day to Host + Mobi

Other fees may apply outlined in Additional Charges & Collection Policy for Guests.

🚫 Platform Access Restriction

Guests with unresolved late return charges or fees will have their Mobi account suspended until all outstanding amounts are paid in full. You will not be able to book or drive again on Mobi until your account is settled.

✅ Avoiding Late Fees

  1. Always end your trip on time through the Mobi platform.
  2. Need more time? Extend your trip in advance before it ends.
  3. Communicate with your host early if you're delayed.

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