If something unexpected happens during your trip—like damage to the vehicle or theft—Mobi is here to help guide you. That said, Mobi does not directly handle insurance claims. All claims are handled between the host (vehicle owner) and our insurance partner.
🚗 What to Do If There's an Incident
If there’s damage, theft, or any vehicle-related issue during your trip:
Step 1: 📸 Document the Issue
Take clear photos or videos of the damage, the vehicle, and the surrounding area as soon as it’s safe to do so.
Step 2: 📞 Contact the Host
Reach out to your host through the Mobi platform to let them know what happened. Open communication helps speed things up.
Step 3: 📝 File a Claim
The host is responsible for filing a claim with our insurance partner. If needed, the host may request that you provide a written statement or additional evidence.
💸 What You’re Responsible For
- Deductible: Guests are responsible for up to $250 per trip in the event of physical damage or theft.
- Related Costs: This can include towing, key replacement, or additional recovery costs as determined by the claim.
🧭 How Mobi Helps
Mobi acts as the marketplace and does not manage claims—but we’re here to support you by:
- Helping you communicate with your host
- Providing guidance on what to expect
- Clarifying your insurance terms and responsibilities
If you’re unsure what to do next, reach out to
Mobi Support and we’ll point you in the right direction.
🔗 Questions About Coverage?
For policy details or to escalate a claim, the host may work directly with our insurance partners.
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