As a Mobi host, you're the owner of your business—and that includes managing claims if something happens to your vehicle during a trip. Mobi partners with third party insurance partners to provide insurance coverage, but all claims must be filed and managed directly by you.
Mobi doesn’t process or adjudicate insurance claims, but we’re here to support and guide you through the process.
🧭 How Claims Work
If your vehicle is damaged or stolen during a guest’s trip, here’s what to do:
Step 1: 📸 Gather Evidence
Take clear photos or video of the damage or incident scene (request from guest). The more documentation, the better.
Step 2: 📞 Communicate with the Guest
Reach out to the guest to understand what happened and collect any additional details, including photos or a written statement if needed.
Step 3: 📝 File a Claim with Insurance Provider
You are responsible for submitting the claim directly to our third-party insurance provider. They will handle all evaluations, payouts, and communication related to the claim.
- Deductibles apply based on Mobi’s insurance terms:
- $2,500 for vehicles valued up to $55,000
- Vehicles over $55,000 are not eligible for Mobi coverage
- Claims must be filed promptly—ideally within 24 hours of discovering the issue.
💬 What Mobi Can Do
While we don’t process claims, Mobi is here to help by:
- Answering questions about insurance policies
- Supporting communication between you and the guest
- Providing best practices for documentation and follow-up
We’re your partner in platform success—and we want to make sure you have the right tools and info to navigate tough situations.