Welcome to Mobi. You're not just renting out your car—you’re building a business.
We’ve built Mobi to support entrepreneurial hosts who are ready to operate like pros. This guide outlines your responsibilities, recommended best practices, and resources to help you succeed.
✅ Host Responsibilities
As a Mobi host, you’re in control. With that comes responsibility.
1. Vehicle Standards
- Maintain clean, gig-ready vehicles with no dashboard warnings or maintenance issues.
- Ensure your vehicle meets Mobi's eligibility (model year, mileage, registration).
- Install and maintain Passtime GPS if enrolled in our tracking program.
2. Booking Readiness
- Always ensure your car is available and ready for pickup when listed.
- Accurately reflect your vehicle’s availability and condition in the app.
- Handle check-in and unlock handoff (remote or in-person) per Mobi instructions.
3. Communication
- Respond promptly to renter messages before and during the trip.
- If a vehicle issue arises, work with the renter to resolve it quickly.
4. Claims & Incidents
- Report all accidents, damage, or late returns immediately to our trusted insurance partners.
- Understand that you carry a $2,500 deductible per incident unless otherwise stated.
- Cooperate fully with our insurance partners during the claims process.
5. Taxes & Business Management
- Keep your own records for income, expenses, and deductions.
- Treat your carsharing like a business—you’re the boss.
💡 Host Best Practices
These aren’t required—but they are what our top hosts do to maximize earnings and minimize downtime.
✔️ Optimize your listings
- Use high-quality, well-lit photos from multiple angles.
- Highlight any extras: phone mounts, chargers, all-weather mats, etc.
- Clearly state your check-in process and expectations.
✔️ Operational Excellence
- Keep your vehicles regularly serviced and inspected.
- Provide a clean vehicle at each trip start (interior + exterior).
- Always have a spare key for quick access in case of late returns, recovery, or emergencies.
✔️ Handle hiccups like a pro
- Use our Host Roadside Guide to navigate flats, tows, and breakdowns.
- Charge late fees and recovery fees when appropriate (Mobi will support you).
- Set boundaries and enforce rules—politely, but firmly.
✔️ Build Your Reputation
- High ratings = more bookings. Stay professional, communicative, and fair.
- Ask renters for reviews and aim for consistent 5-star service.
- The better your rating, the more visibility you get in search.
🛠️ Host Resources
We’re here to help—but we also give you tools to help yourself.
📘 Host Playbooks
Access step-by-step guides found in our Host Playbook Section.
🚨 Roadside Support
While you're responsible for managing issues, we’ve partnered with Swiiftly and others to give you fast access to roadside help at competitive rates.
📡 Telematics (Passtime GPS)
Protect your vehicle and stay in control with real-time tracking. We’ve partnered with Passtime GPS to offer discounted pricing for Mobi hosts—track location, receive alerts, and recover vehicles faster.
🧾 Tax & Business Tools
Use platforms like Gridwise or Solo to track mileage, earnings, and deductions. We’ll also link you to Mobi’s income summary for tax prep.
🔧 Recommended Services
Need inspections, cleaning, or GPS installs? Our affiliate marketplace gives you vetted vendors at partner pricing.
📈 Ace Host Pathway
Earn more visibility, exclusive perks, and higher referral rates when you operate consistently and earn great reviews. Mobi is your platform—own it.
💬 Questions or Need Support?