Mobi Privacy Policy | How We Protect Your Data

🔒 Mobi Privacy Policy

Mobi Privacy Policy

Effective: June 1, 2025

At Mobi, we care deeply about your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights as a user of Mobi’s services (our app, website, and support channels, collectively the “Services”).

1. What Information We Collect

We collect personal information in a few ways:

Info you provide directly:
  1. Account info: Name, email, phone number, password.
  2. Profile details: Address, date of birth, driver’s license, selfie/photo ID, and (if hosting) vehicle details like VIN and availability.
  3. Payment info: Credit/debit card, bank info, and transaction history.
  4. Identity verification: License photos, insurance info, and in some cases biometric data (like facial scans).
  5. Communications: Messages, phone calls, or chats with Mobi or other users.
  6. Surveys & feedback: Info you share with us through user research or community surveys.
Info we collect automatically:
  1. Usage info: Your activity on our Services (pages viewed, searches, bookings, etc.).
  2. Device info: Your device type, browser, OS, IP address, and general location.
  3. Location data: If enabled, we may collect your mobile GPS location.
  4. Trip data: Details about bookings, including dates, charges, and vehicle use.
  5. Cookies & tech: We use cookies and similar tools to track activity and improve performance.
Info from third parties:
  1. Logins: If you sign in via Apple, Google, or other services, we receive profile info.
  2. Background checks: With your consent, we may collect public record info (like driving or criminal history).
  3. Vehicle devices: Some cars may have trackers or telematics that log usage and may be shared with Mobi by hosts.

2. How We Use Your Information

We use your info to:
  1. Operate and improve our Services.
  2. Verify your identity and keep the platform safe.
  3. Support customer service and resolve disputes.
  4. Process payments and send you trip-related messages.
  5. Personalize your experience and suggest better matches.
  6. Conduct research and improve how Mobi works.
  7. Send promotional offers or service updates (you can opt out anytime).
  8. Prevent fraud and ensure safety for all users.
We may create anonymous or aggregated data from your personal info and use it for analysis or marketing.

3. When We Share Your Information

We share your info in limited, necessary situations:
  1. With other users for trip logistics (e.g., phone number, license photo).
  2. With service providers like payment processors, ID verifiers, insurance partners, customer support vendors.
  3. With legal authorities if required to comply with the law or protect Mobi and its users.
  4. With partners helping us promote or improve Mobi
  5. If Mobi is sold or merges, your info may transfer to the new owner.
We do not sell your personal information.

4. Your Choices and Rights

  1. Update your info: Log into your account or contact us to edit your details.
  2. Request deletion: Email us to close your account. Some data may be retained to meet legal or operational needs.
  3. Access your data: You can request a copy of the personal info we store about you.
  4. Limit location access: Adjust location permissions in your mobile device settings.
  5. Cookie settings: Adjust your browser or device preferences to manage cookies and trackers.

5. Security

We use a mix of technical and organizational safeguards to protect your personal information. While we do our best, no system is 100% secure. Always use strong passwords and be cautious with sharing info.

6. For California Residents

Under the California Consumer Privacy Act (CCPA), California residents have the right to:
  1. Know what personal info we collect and how we use it.
  2. Request access to or deletion of their info.
  3. Correct inaccurate info.
  4. Opt out of certain data sharing.
We do not sell your personal information.

7. Contact Us

Questions or concerns? Reach us at:

Mobi Inc.
28 Geary Street
San Francisco, CA 94108

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