💳 Additional Charges & Payment Collection Policy for Hosts
As a host on Mobi, you're empowered to recover costs when a trip doesn’t go as planned. From missing fuel to excessive mess, our platform provides a Payment Collection Portal where you can submit legitimate post-trip charges.
Mobi will help facilitate collections from guests—but it’s important to understand that:
- Mobi cannot guarantee payment collection, and
- Unpaid fees will not be reimbursed by Mobi.
As part of our 90% commission structure, hosts are expected to operate their vehicle as a business—this includes managing post-trip fees when needed.
🧾 Submitting Charges
All additional fees must be uploaded via the Mobi Payment Collection Portal, along with supporting documentation (photos, receipts, etc.). Mobi will notify the guest and assist in collecting the balance.
⚠️ Note: Guests who fail to settle outstanding balances will be banned from the platform until full payment is received.
💼 Host Control & Fairness
Hosts are responsible for entering charges accurately and fairly. You have control over the amount you request (up to a specified limit per fee type). We strongly encourage evidence-based charges + reasonable inconvenience fee to maintain trust and ensure successful collections.
💸 Eligible Fees & Amounts
Charge Type | Amount & Details |
Excessive Dirtiness | Up to $60 for vehicles returned in unreasonably dirty condition (photo proof required) |
Vehicle Recovery Penalty | Cost of towing + $150 if the host has to recover a vehicle due to late return or abandonment |
Missing Fuel | Cost of fuel + $10 inconvenience fee (receipt required) |
Tickets & Tolls | Full amount of citation or toll (pay first, then upload for reimbursement) |
Late Return | Additional full day charge + $30 late fee |
Damage | Must be submitted through the claims process outlined in Accident Support for Mobi Hosts
|
Smoking in Vehicle | Cost of cleaning + $50 inconvenience fee (only if smoking is prohibited and evidence is provided) |
Unauthorized Pet Mess | Cost of cleaning + $50 inconvenience fee (for hair, odor, or stains left behind without prior approval) |
Lost or Unreturned Items | Cost of replacement + $50 inconvenience fee lost keys, passes, or required accessories (actual cost + documentation) |
🔍 Best Practices
- Always upload clear evidence (photos, receipts, timestamps)
- Submit requests within 72 hours of trip end for best results
- Communicate with your guest to keep things professional and transparent
Questions?
Reach out to
Mobi Support if you're unsure how to document a charge or need help processing a request.
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