🕓 Late Return Policy for Hosts – What to Do When a Guest Runs Late

🕓 Late Return Policy for Hosts

Keeping your vehicle secure and earning reliably depends on timely trip returns. Here’s how Mobi supports hosts when a guest runs late or fails to extend their trip properly.

🚨 What to Do When a Vehicle is Returned Late

If a guest doesn’t return the vehicle on time or fails to extend the trip:

  • You will have 72 hours to:

    • Recover the vehicle, or

    • Coordinate with the guest to collect payment and extend the trip.

  • If the guest pays and extends: The rental may continue without interruption.

  • If the guest cannot pay: You should begin the vehicle recovery process. Mobi’s insurance coverage will lapse after 72 hours from the original return time.

📘 Tip: Be ready to take action within this 72-hour window. [Follow our Vehicle Recovery Guide here.]

💸 What You Can Charge

If the vehicle is returned late or in poor condition, you may collect the following charges:

Fee Type

Amount

Late Return Fee

$30

Vehicle Recovery Fee

Cost of towing + $150 if the host has to recover a vehicle due to late return or abandonment

Fuel Refill Charge

Cost of fuel + $10 inconvenience fee to Host

Additional Rental & Insurance Charges

Full daily rate and related insurance fees for each late day to Host + Mobi


Other fees may be collected outlined in Additional Charges & Payment Collection Policy for Hosts

⛔ Platform Restrictions for Guests

If the guest fails to pay:

  • Their Mobi account will be suspended until the full balance is paid.

  • They will not be able to book or drive on Mobi again until resolved.

✅ Best Practices for Hosts

  • Proactively check vehicle status as the trip nears its end.

  • Communicate with guests if delays are suspected.

  • Document the vehicle condition before and after recovery.

  • Use Mobi’s tools to file for additional charges or start a recovery claim.


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