Host Playbook: Best Practices for Vehicle Recovery on Mobi

📘 Host Playbook: Vehicle Recovery Best Practices

When a renter fails to return your vehicle on time—or you suspect misuse—your priority is recovering your car safely, quickly, and properly documented.

🧭 Step 1: Assess the Situation

  1. Check trip status in the Mobi dashboard
  2. Attempt contact via message and phone call
  3. If you have Passtime GPS or other telematics, check location and alerts (movement, battery, tampering)
If the renter is unresponsive for more than two hours post-trip and the vehicle is not returned, we recommend that you begin recovery steps. We understand that most delays are honest - guests may be preoccupied driving, working, or caught in traffic.

🔍 Step 2: Attempt Safe Recovery

If GPS location is known and nearby, and you feel safe:
  1. Bring a spare key or use remote unlock (if applicable)
  2. Do NOT confront the renter directly
  3. Take photos of the vehicle’s condition before entering or moving it
  4. Once recovered, document mileage, fuel, and any damage
If location is unknown or recovery is unsafe:
  1. Contact local authorities to report a civil matter or unauthorized use
  2. Provide VIN, plate, and GPS info if applicable

💵 Step 3: Submit for Fees & Follow-Up

  1. You may be eligible for additional fees which can be found in our Additional Charges & Collections Policy.
  2. Upload documentation through the payment collection tool
  3. Mobi will assist with processing fees and renter penalties

✅ Recovery Pro Tips

  1. Always use Passtime GPS or other telematics for real-time tracking and recovery speed
  2. Never put yourself in danger—use authorities if a situation escalates
  3. Keep spare keys accessible but secure
  4. Log all communication via Mobi and take time-stamped photos for your records
  5. If repeated issues occur, flag the renter and contact support to block future trips


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