Mobi is committed to ensuring that every guest receives a vehicle that is safe, roadworthy, and consistent with its listing description.
Guests are expected to inspect the vehicle at the start of the trip, including:
Overall cleanliness
Exterior and interior condition
Basic drivability and functionality
If the vehicle is defective, unsafe, or materially different from what was advertised, you must:
Contact Mobi Support immediately, and
Do so before starting your trip or within 1 hour of pickup
Mobi will work with you and the host to:
Cancel the trip, or
Help arrange a replacement vehicle where available
If you continue using the vehicle beyond 1 hour after pickup without reporting an issue, the vehicle will be considered accepted “as-is.”
This means:
You acknowledge the condition of the vehicle
You agree it meets your needs for the trip
You waive the right to dispute the vehicle’s condition at a later time
Claims that a vehicle was “not as advertised” or “defective” after extended use (beyond the initial inspection period) will generally not be eligible for resolution through Mobi.